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For your convenience, we have assembled some of the most Frequently
Asked Questions (FAQs) in one place. If you don't find the answer you
need, or require more specific information, please contact our support team.
Starting Up
Account Section
Promotions
Banking Info
*Deposit*
*Withdrawals*
Technical Questions
Support
Starting Up
How do I download the Casino software?
To begin downloading the Casino, please click the 'download now'
button at the top right of this page or any download button on this
website. You can choose to save the download file on to your
computer or simply open the file and follow the user-friendly
instructions
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How long does the download take?
The download time will vary depending on your Internet connection, it
usually take about 2-8 minutes to download. Be advised that you will
only need to complete this process once, after which time you will be
able to access the casino instantly.
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What is the installation file called?
ThisIsVegas-Setup.exe
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I have downloaded the file but can't seem to find it?
If the thisisvegas icon does not appear on your desktop and you can't
recall where you saved the file, please follow these simple steps:
- Click on your "Start" menu at the bottom left of your
screen.
- Click on the "search" option, select to search for
"files and folders."
- Type "thisisvegas" into the search field; click
"search now"
- When the search has found the file, you may install the Casino by
double clicking on the filename in your search results.
- If you can't seem to find the correct file, your download most
likely did not complete. If this is the case download the software again.
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How do I register an account at thisisvegas?
Once you have downloaded the file our software will ask you to sign
up for a new account. All you have to do is enter a few details
and your registration is complete; you will then receive a confirmation
email with your unique account details. You can start playing at the
casino immediately.
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How do I connect to thisisvegas?
First, load up the casino (either by double-clicking on the casino
icon on your desktop, or selecting from your start menu). Once the
casino has loaded, select the "Connect" button and enter your
unique account details and you're ready to play!
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Can I play at your Casino if I have a Mac computer?
If you are a MAC user, join us soon when we will be introducing our
downloadable MAC casino!
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Account Section
I have already signed up at thisisvegas, but I forgot my username
and/or password
Simply contact our customer support 24 hours a day, 7 days a week.
You may contact support via Live Chat, e-mail or telephone and you will
be provided with the accounts details you require. For security
purposes, you will have to provide some personal information. Please
visit our support page
for contact information
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Promotions
Why do certain table limits change when I receive a bonus?
You will find that certain table limits change once you have received
a bonus. These limits are changed in order to prevent promotional abuse.
This allows us to offer more lucrative promotions to our players.
When will they return to the regular limits?
The table limits will return to normal once you ave initiated a
successful withdrawal or your real money balance has less than one
credit remaining, whichever comes first.
How do I receive a promotion?
To receive a promotion, you must claim it BEFORE making a deposit. To
claim your bonus simply click the .claim. icon found in the cashier.
The promotion will instantly be added to your account unlike other
casinos that make you wait up to 24 hours for your bonus.
How do I receive your Refer-A-Friend bonus?
To receive the Refer-A-Friend bonus log in to the casino and go to
the cashier. In the cashier section you will find the Refer a Friend
link. Click on this link and enter in the email addresses of all of the
friends you wish to refer.
In order for you to earn the Refer-a-Friend bonus your friends must
sign up for a real account and make a deposit of at least $100. In order
for us to know that your friend was referred by you, they must click on
the link provided in their Refer-a-Friend email.
Can I play with multiple bonuses?
You may play with only one bonus in your account at a time.
Successive bonuses may be claimed once a successful withdrawal has been
initiated or your real money balance has less than one credit remaining.
How do I remove a bonus from my account?
Once you have activated the bonus by making a deposit it cannot be
removed from your account. However, if you have not yet deposited you
may unclaim the promotion by clicking on the active promotion name
(which appears at the top right of the cashier) and then click
"Unclaim".
Banking Info
Are my transactions secure?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to
ensure the security of all your transactions. This technology is the
very same used by all major Financial Institutions to date.
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*Deposit*
How do I make a deposit?
If you wish to make a deposit click on the "Cashier" button
in the casino client. You have several deposit methods to choose from.
You can find more detailed descriptions of the available payment methods
on our cashier page.
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What depositing methods do you offer?
We offer the following options for deposits: NETeller, EcoCard,
Moneybookers, Click2Pay, Credit Card, Wire Transfer and UseMyWallet
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Is using a Credit Card safe?
Absolutely! Our system utilizes a 128 bit SSL Digital Encryption to
ensure the security of all your transactions. This technology is the
very same used by all major Financial Institutions to date. Rest
assured, your credit card transaction will be completely secure.
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What is the minimum amount of casino chips I need to purchase to
play?
In order to play for Real money at our casino, you must make a
minimum purchase of $25 in casino chips.
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*Withdraw*
How do I make a withdrawal?
To withdrawal your winnings, go to the "cashier" section
and follow the user-friendly instructions. The withdrawal methods we
currently offer are: NETeller, EcoCard, Moneybookers, and Click2Pay.
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Can I withdraw my bonus?
You may withdraw any bonus you receive at our casino (with the only
exception being the No-Deposit bonus, when offered). Once you have met
the wagering terms and conditions of your specified bonus, it is yours
to keep.
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Technical Questions
What happens if I suddenly get disconnected from the Internet
while I'm placing a bet?
If you suddenly are disconnected from the Internet while placing a
bet, our system will take note of this. When you reconnect to the casino
you will find yourself at the same spot you left off on.
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Support
How can I contact support?
You have contact our support numerous ways. If you wish to view all
our support options, please visit the support page.
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